Frequently asked questions
When will my order arrive?
Orders may arrive between 3-5 days. Please note shipping delays are possible but no worries, tracking will be available.
Why did my order get cancelled?
An order may be canceled due to failed age verification attempts. See legal notice for more information.
Can I ship to an address different from my billing address?
No, billing and shipping MUST be the same to aid with our 3rd party age verification processor.
What is the friends of ditzy discount?
When you subscribe to ditzypuffshop.com with your email, you will be eligible for 15% off your entire order excluding tax.
I mean like... every order, 15% off.
*The email used to subscribe must be applied to activate the discount.*
Can I get my order packaged discretely?
Every order shipped from Ditzy Puff Shop will be packaged in plain brown cardboard boxes.
Do I really get filter screens with pipe orders?
EVERY. SINGLE. TIME.
Every single time you purchase a pipe or have an order containing smoking pipes, you'll have fresh filters ready to go.... this really should be the standard everywhere*scratches head*.